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About once every 6 weeks I walk into Paul's shop and ask him to make me something that is unrelated to motorcycles but which helps me out tremendously. For instance, the plastic barrel in my pool light retainer broke. I walked in and asked him if he could make a new threaded barrel for the retainer so I could fix my pool light. He made it out of brass and then hand delivered it to me.
Now this may not seem like much to some. But Paul is a very busy man. I also know his machines are setup to continue making the high volume of industrial parts that they make. So I know that in order to make my one little part he has to reconfigure a machine in his shop, find the round stock, cut, drill, tap, polish and then reset his machines. And, finally, hand deliver it to me to boot.
Now, I could have bought another pool light retainer thingy for $20. But the plastic threaded barrel would have eventually failed again. So what Paul gave me is a superior product than what I would have gotten for $20.

Now this may not seem like much to some. But Paul is a very busy man. I also know his machines are setup to continue making the high volume of industrial parts that they make. So I know that in order to make my one little part he has to reconfigure a machine in his shop, find the round stock, cut, drill, tap, polish and then reset his machines. And, finally, hand deliver it to me to boot.
Now, I could have bought another pool light retainer thingy for $20. But the plastic threaded barrel would have eventually failed again. So what Paul gave me is a superior product than what I would have gotten for $20.