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I had michelin do me one lien that back in 2010. My reply phone call said that was not an acceptable solution to a "potential safety hazard" and asked for their "safety" or "legal liability" department....A new tire was shipped out.
Try again, but use the attitude like, "Hey guys, I'm on your side with this one..just want you to tell me this situation is safe...." They wont do this in a thousand years, and it sort of forces them to either acknowledge and take responsibility for the problem, or ignore it.....It s a little bit of effort, but its fun.
I think they are trained to kiss people off on the first request at all companies.
Try again, but use the attitude like, "Hey guys, I'm on your side with this one..just want you to tell me this situation is safe...." They wont do this in a thousand years, and it sort of forces them to either acknowledge and take responsibility for the problem, or ignore it.....It s a little bit of effort, but its fun.
I think they are trained to kiss people off on the first request at all companies.