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600 mile first service - $320+ quoted!

This is a discussion on 600 mile first service - $320+ quoted! within the Ninja 650R Maintenance forums, part of the Kawasaki Ninja 650R category; I must say that I'm really getting disappointed with some of these Kawasaki dealers. The closest one to me is Honda/Kawasaki of Santa Monica and ...

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  1. #1
    Newbie LynxFX's Avatar
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    Exclamation 600 mile first service - $320+ quoted!

    I must say that I'm really getting disappointed with some of these Kawasaki dealers. The closest one to me is Honda/Kawasaki of Santa Monica and they quoted me $320 + parts for the first 600 mile service. When I bought my 2011 650r (not from there) the dealer said the first service shouldn't cost more than $150, even with everything they check. It isn't even a 2 hour job. I would have went there but they are over an hour away. Santa Monica claimed that they do much more than anyone else for the service. I said "how could you, others said $150 to do every check that is listed in the manual."

    Eventually I got them to do it for $150, but I think I'm done with this dealer, even though they are only 2 blocks from my house.

    Am I missing something or were they really just trying to rip me off?

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  3. #2
    Site Elder FishGuy's Avatar
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    Wow, I think mine was a little less than $100...I should have just done it myself, I felt ripped-off afterwards too. I guess that's just the name of the game with dealers
    Current bike:
    2009 green 650r
    My past toys:
    1982 Yamaha XJ550
    2006 Honda TRX 300EX

  4. #3
    Up-And Comer natty's Avatar
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    Your not alone there...I was quoted $280+ for my 1st service here in Oz ,from the dealer I brought the bike off the week prior ..I questioned it & still they stood firm on that price. They have lost my business.
    Hubbys 1st service on his '11 GSXR750 $150 & its has a full fairing to remove.
    The son 1st service on his Motard $127
    Kawasaki really does need to get its act together in the after care department !!!

  5. #4
    Newbie LynxFX's Avatar
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    I figured for the first one, I would let them do it since there is so much to check, and I wouldn't want to miss anything. But from now on I'll do all my own oil changes and just take it to the dealer for the major services.

  6. #5
    Up-And Comer Gryph's Avatar
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    I've never taken my bikes in for normal service (do it all myself), but every I buy one and HAVE to take it in for safety they rip me off on something. And the guy I just bought my 650 from gave me some service records, he payed $400 for a 30,000 KMS service, it was oil/filter and brake fluid... Would take me no more than an hour with someone helping with the brakes, for a pro even less... And dealers complain they can't stay in business.

  7. #6
    Supreme Being steveinsandiego's Avatar
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    bought my 09 in august 09 at a dealer nearby. $160 for 600-mile service, definitely an eye-roller.

    here's the mindset - and i'm merely guessing, but: i bargained rather forcefully for the purchase price, using an out-the-door advertising dealer in los angeles as my benchmark. i'm guessing that if i had simply paid the quoted price from the dealer here, the salesman may have been willing to throw in the 600-mile check for free, and to offer, perhaps, 10% off parts and labor for any subsequent service. some HD dealers do business similarly.

    and, in my experience, dealers appear to be less willing to work on my bike if i did not buy it at their place. oh, they'll take the bike, but several times, at different dealers, despite an appointment time, i've had to wait a period of time that far exceeds the time needed to do the work. i'm sure they put their friends and longterm customers ahead of me.

    just sayin', based on my experience. i'm not much of a mechanic, although i can do a few of the easier maintenance items.

  8. #7
    Site Elder barbos's Avatar
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    I can't remember how much I paid, but I took it back to the dealer I bought it from for the first service. When I called to schedule it, they informed me that while their service department is actually "open" on Saturdays, they don't like to schedule work for Saturdays.

    I told the guy I worked a day job, and if he wanted the opportunity to service my bike, it would be on a Saturday. He "did me a favor" and booked me for the Saturday... Haven't been back since.

  9. #8
    Supreme Being twowheeladdict's Avatar
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    When you buy a bike new, you can negotiate the 1st service as part of the purchase.

    Natty, is that a picture of your husband's bike in your avatar?
    Skill is what keeps you on two wheels.

    Situational awareness combined with skill is what keeps you out of harm's way.

    ATGATT combined with Situational Awareness and Skill means you might live to ride another day when that deer runs into your bike or that drunk blows through that stop sign.


  10. #9
    Rising Star tfielder1's Avatar
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    Not sure if I got screwed or not but I purchased a $1000 service plan with my bike when I got it. It covers all maintenance for the first 3 years. Free oil changes, first service, and aything else that comes up in the manual in the first 3 years. I figure unless something crazy happens and they go out of business I will get my money's worth out of them before its all over. I plan commuting so hopefully I will get several thousand miles a year on the bike.

  11. #10
    Up-And Comer abyssdncr's Avatar
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    So, the obvious question is what does the 600 mile service actually entail?
    2009 650R, Dark Arrow Exhaust, Ninja650Shop sliders, OEM low seat, Moto Werk lowering link, front end slipped 1", OEM 2010 grab handles, Vista Cruise throttle lock, on-board garage door opener, Sylvania Silverstar high beam, Autocom equipped, tank pad, grip puppies, SW Motech rear rack, & Givi E370NT...

  12. #11
    Up-And Comer littlejeepr's Avatar
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    Bought my bike new last year my first service cost me 80 bucks Canadian, all they did was change the oil, when i got the bike back it sputtered and farted. The throttle cable was loose and since it was raining at the time i didn't notice the nice scratch they put in my tank not to mention, while i was tring to figure out the idle surging, the vent lines were cracked had to fix those to only have them completly dry rot out and I had to fix them this year. I only took it for th efirst service so Kawi couldn't ***** if something else when wrong with the bike. In the fisrt service the dealer is suppose to give the bike a once over making sure everythign is up to par and didn't rattle loose in the first 500 or 600, in my own oppinion you could do it al yourself with a sevice manual and check it off in the book as you do it. In the manual it states as long as it is done by a compitent individual. The irony is the dealer i bought my bike from wanted it for 3 hours and the first service was going to also be 300 bucks and i laughed at them, i even asked them if the oil was made from gold you shouold have seen them dance on how to justify the cost.
    2009 ER6-N
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    E-bay is a bad bad thing makes me want to keep moding my bike
    www.radicalmechanical.ca

  13. #12
    Up-And Comer ootuoyetahi's Avatar
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    Quote Originally Posted by LynxFX View Post
    I must say that I'm really getting disappointed with some of these Kawasaki dealers. The closest one to me is Honda/Kawasaki of Santa Monica and they quoted me $320 + parts for the first 600 mile service. When I bought my 2011 650r (not from there) the dealer said the first service shouldn't cost more than $150, even with everything they check. It isn't even a 2 hour job. I would have went there but they are over an hour away. Santa Monica claimed that they do much more than anyone else for the service. I said "how could you, others said $150 to do every check that is listed in the manual." O

    Eventually I got them to do it for $150, but I think I'm done with this dealer, even though they are only 2 blocks from my house.

    Am I missing something or were they really just trying to rip me off?

    I paid $220 last summer in NJ.

  14. #13
    Up-And Comer mnninja's Avatar
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    Just had to pay $150 for mine, and of course they found an oil leak
    09 Red ninja 650R
    09 Red ninja 250R (sold)

  15. #14
    Site Elder Toy7521's Avatar
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    Just got my 600 mile service done today $170.91.

  16. #15
    Newbie lilcrazyshne's Avatar
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    Just gave my 09 Lime Green 650R - The dealer that i dropped it off at told me 150 + tax and parts...this includes oil change, filter and full synthetic oil and i guess a once over of the whole bike!! Still think its a lot but stopped complaining when i called other dealers and all i got was a price around 250!!!

    This is crazy...from now on, I'll do everything myself!! I'll learn to do it!! beats paying them $200

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